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Terms and Conditions

Policies

NEED ASSISTANCE?

Our experienced professionals
are here to help you with any
information you might have
about your gift…
Call 802-362-4657

OUR PAYMENT
OPTIONS

At Nina’s we accept
Visa and
MasterCard
American Express and
Discover credit cards.

We also offer in house financing
through GE Money. 

Nina’s also accepts Personal Checks,
Bank Wire Transfers, Cashiers Check
and Money Orders.

 
If  you have any additional
questions about our payment
options, please email us at
darrin@ninajewelry.com or
call us at 802-362-4657



TAXES

Sales tax of 7% will be
applied to purchases made by
residents of the state of Vermont.



OUR SHIPPING POLICY

Nina’s offers shipping on all orders.

  • Orders will be shipped visa
  • United States Postal Service

    - Registered Mail will be shipped
       at no additional charge, please allow 
       5-10 business days. 

    - You can upgrade to Express Overnight
       mail for an additional $35.00.
     
  • For your protection each order is insured and
     registered for their full value and safe delivery.
     
  • We will call you with your personal
    tracking number for your convenience.

  • An adult signature is required upon arrival.


    15-DAY RETURN POLICY

    Our 15-day return policy gives
    you peace of mind.  Should you
    need to return your purchase it
    is essential that you do the
    following:

  • All returned items must be received in original condition,
    without signs of wear or damage.
     
  • All returned items must be
    packed in the original
    packaging.
     
  • For certified diamonds, the
    original certificate that was
    sent with the diamond must
    accompany the diamond upon
    return.  If the certificate is not
    included with the return there
    will be a $200 fee to replace
    the document.
     
  • All returns must be received
    within the 15-day return
    period.
     
  • If an item has been altered, sized,
    modified, or has had a diamond
    mounted, the item cannot be
    returned.

    TO RETURN AN ITEM TO NINA’S

    1.                   Call  802-362-4657 to 
                   acquire a Return Merchandise 
                   Authorization number (RMA).

    2.                   Pack all items in the original 
                 packaging, including both the   
                
    inner and outer box

    3.                   Write the RMA # clearly on the top    
                
    of the box.


    4.                   Ship the package via USPS to    
                
    Nina’s , P.O. Box 1005
     
  •             Manchester Center, VT  05255
          5.                   You will be responsible for shipping cost and insurance.   
                       We recommend that you insure the package as Nina’s  
                      
will not be responsible for 
loss or damage to return shipments. 

         6.                   Once you have shipped the package   
                      
you must call us with the tracking 
number.


After we have received all of the merchandise
and verified the original condition of the
contents,
Nina’s will refund your full
purchasing price
(minus any shipping fees)
within five business days.


If you have additional questions about our return policy,
 please email us at

Darrin@ninajewelry.com

or call us at 802-362-4657.


OUR PRIVACY POLICY

At Nina’s, we take your privacy very
seriously and work to ensure your
privacy and comfort while visiting
and ordering at our web site.

During the checkout and diamond request
processes, we may collect personal information
required to fulfill your order.  All information
collected by Nina’s is kept confidential.
Your email address or contact information
will never be sold to another company.

At Nina’s we are committed to ensuring a safe
ordering process to protect you from
identity theft and illegal purchases. 
Whenever you are asked to input sensitive
information or credit card number, we use
PayPal  encryption to ensure that your
data is protected.